1. Agreement to Terms
By accessing or using the TraceID platform and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.
2. Description of Service
TraceID provides digital product passport and traceability solutions that enable businesses to create, manage, and share structured product data in compliance with applicable regulations including the EU Ecodesign for Sustainable Products Regulation (ESPR).
3. User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
- In any way that violates any applicable national or international law or regulation
- To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
- To impersonate or attempt to impersonate TraceID, a TraceID employee, another user, or any other person or entity
- In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful
5. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of TraceID and its licensors. The Service is protected by copyright, trademark, and other laws of both England and foreign countries.
6. Data Ownership and Usage
You retain all rights to the data you upload to the Service. By using the Service, you grant TraceID a licence to use, store, and process your data solely for the purpose of providing the Service to you.
TraceID will process your data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
7. Service Availability
We strive to maintain high availability of the Service but do not guarantee that the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors.
8. Limitation of Liability
In no event shall TraceID, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service
- Any conduct or content of any third party on the Service
- Any content obtained from the Service
- Unauthorised access, use, or alteration of your transmissions or content
9. Indemnification
You agree to defend, indemnify, and hold harmless TraceID and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of and access to the Service.
10. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
13. Contact Information
If you have any questions about these Terms, please contact us:
- By email: [email protected]
- By post: Stadium Business and Trade Park, Tilehurst, Reading RG30 6BX