Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and BAM ENGINEERING LTD, trading as TraceID ("Company," "we," "our," or "us") regarding your use of our traceability platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

TraceID provides an AI-powered traceability platform designed to help manufacturers track products throughout their supply chain, ensure compliance with regulations, and eliminate recalls. Our Service includes:

• Product traceability and tracking capabilities
• Compliance monitoring and reporting
• Supply chain visibility tools
• Data analytics and insights
• Integration with existing manufacturing systems
• Customer support and training

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service.

4. Acceptable Use

4.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service to:

• Track and manage your manufacturing processes
• Ensure compliance with applicable regulations
• Improve supply chain visibility and efficiency
• Generate reports and analytics for business purposes

4.2 Prohibited Uses

You agree not to use the Service:

• For any unlawful purpose or in violation of applicable laws
• To infringe on intellectual property rights
• To transmit harmful or malicious code
• To attempt to gain unauthorized access to our systems
• To interfere with or disrupt the Service
• To collect or harvest user information
• To impersonate another person or entity
• To violate any applicable export control laws

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by TraceID Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Your Content

You retain ownership of any data, information, or content you upload to the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive license to use, process, and store your content solely to provide the Service.

5.3 Feedback

Any feedback, comments, or suggestions you provide regarding the Service may be used by us without any obligation to compensate you.

6. Payment Terms

6.1 Fees and Billing

Access to certain features of the Service requires payment of fees. All fees are non-refundable unless otherwise specified. We reserve the right to change our pricing with 30 days' notice.

6.2 Payment Methods

We accept payment through various methods as specified during the checkout process. You are responsible for all applicable taxes.

6.3 Suspension for Non-Payment

We may suspend or terminate your access to paid features if payment is not received by the due date.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• System updates
• Technical difficulties
• Force majeure events

9. Disclaimers and Limitations

9.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims arising from or relating to these Terms or the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless BAM ENGINEERING LTD, trading as TraceID, and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any User Content you provide

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account termination features in the Service.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for any reason, including if you breach these Terms.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and data in accordance with our data retention policies.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Compliance with Laws

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction, including but not limited to:

• Manufacturing and product safety regulations
• Data protection and privacy laws
• Export control and trade regulations
• Industry-specific compliance requirements

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

16. Contact Information

If you have questions about these Terms, please contact us: